Can not visualize - freezing at 100%

# 8 years ago
MACY1969 Member	Hi Alex, I have tried 2 browsers and I can not visualize my clouds. It reaches 100% then freezes.

# 8 years ago
Alex Key Master	Hi MACY1969. The problem should be fixed now. Could you please try again?

# 8 years ago
MACY1969 Member	All good, thank you Alex for such a quick reply and resolution

# 8 years ago
teri.marzano Member	I am having this same problem, only at 94 or 96%. Different browser? Which is best?

# 8 years ago
Alex Key Master	Chrome and Firefox are the best browsers but Tagul should also work in IE and Safari. Could you please click cancel, save the word cloud and advise its name so I could check what is wrong there? Also please advise the text you see at https://whichbrowser.net.

# 8 years ago
teri.marzano Member	When it freezes, you cannot cancel. I am forced to exit out, then re-enter.

# 8 years ago
Alex Key Master	teri.marzano. OK, then when it freezes could you please press F12, make the screenshot of what you see and send it to the support email?