Error Message: Your Cloud is Already Being Processed

I have been getting this error for almost a week now and I am really frustrated. I have been working on this particular cloud for weeks so that I could get it just right and then when it was almost there.... this happens!

When I make any kind of changes, I save them and then press visualize and I get the small box that pops up and says loading visualizing and then it turns into this: Error: Your cloud is already being processed. What am I supposed to do with that!?!?!?

I have tried logging out, closing my browser, restarting my computer, tried using a different browser, tried deleting some of the words off of my list.... nothing helps!

Please help me!!!
Thanks

Hi Ammber!

I've just restarted the server and you shouldn't get this error again.

Really sorry for the inconvenice caused.

Best regards,
Alex

Hi! I have the same problem, could you help me,please)

I have the same problem. Just discovered it today. Need help!

Hi guys, i have the same issue too. But really like this site, the company i work for use the customer visualisations in many reports.

Thanks
Dan

Having the same issue. I'm having my classes make word clouds as an introduction activity.

I had some technical problems which were solved. Sorry for the inconvenience caused.

Having this issue as well

I have the same issue. Could you solve it ?
Thanks !

Same here