.eps and .svg => unknown without file extensions

10 years ago
jouni_lappi
Member

When I try to save my word cloud I get files named "unknown" without file extension.

10 years ago
Alex
Key Master

Do you use Safari?
If yes could you please try Google Chrome?

10 years ago
jennifer_milliron
Member

I am having this same issue - vector files are saving as "Unknown", and un-openable in Adobe Illustrator.

10 years ago
Alex
Key Master

Hi Jennifer,

1) Try renaming "Unknown" file to "cloud.eps" (or "cloud.svg") and then open it in Adobe Illustrator
2) Try exporting EPS/SVG files in Google Chrome

10 years ago
lisa_mcdonald
Member

I just added the extension of .png & it (surprisengly!) worked

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