All posts created by allthatjazz – Forums

# 6 years ago
allthatjazz Member	I have saved another called overlapping words2 where it happened again

# 6 years ago
allthatjazz Member	You are using Chrome 58 on Windows 10 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 If you need more examples of other word arts when it happens I can save them and advise you of their names if you want? Thank you

# 6 years ago
allthatjazz Member	The overlapping does go if you re visualise but it is still happening on new word clouds I create - not everyone but at least 1 in 5. I then have to revisualise to get rid of it.

# 6 years ago
allthatjazz Member	Hi Alex, Have you managed to look into this at all? Many thanks

# 6 years ago
allthatjazz Member	Hi there It is doing it quite often now and its very annoying. I have saved one where it seems to have happened on 3 occasions on the word art. I have saved and called it 'overlapping words' Thank you

# 6 years ago
allthatjazz Member	I think this would also be a really good feature.

# 6 years ago
allthatjazz Member	Hi there On certain prints, not every time, every now and again I am noticing that there are 2-4 words in one place overlapping each other. I can fix this by re-generating but sometimes I print not noticing until it is printed. I have checked my settings and I am using the same settings as I always do and never had this before. I have a photo to show if needed Thank you

# 8 years ago
allthatjazz Member	Hi there I have noticed when downloading some of my word clouds in a 32mp format the left hand side or bottom of them are being cut off - if I try and download again then it does the same. I have to download them in 16mp or standard to get the whole image. Not only is this using up my download allowance but its frustrating. Could you take a look? I can send you an example if you need to. Many thanks

# 8 years ago

allthatjazz

Member

Hi there

I have noticed when downloading some of my word clouds in a 32mp format the left hand side or bottom of them are being cut off - if I try and download again then it does the same. I have to download them in 16mp or standard to get the whole image.

Not only is this using up my download allowance but its frustrating. Could you take a look? I can send you an example if you need to.

Many thanks

# 8 years ago
allthatjazz Member	Hi Alex. I still think the above suggested 4 plans are way too expensive for a lot of your loyal customers and will also disgruntle your customers who use your site the most. $45 for 6 months and unlimited high red which I paid last time was good value. Maybe increase this by 10-20% as suggested above? Charging for each high res file is going to cause problems in my opinion. Many thanks for listening to your customers and taking our comments into account.

# 8 years ago

allthatjazz

Member

Hi Alex. I still think the above suggested 4 plans are way too expensive for a lot of your loyal customers and will also disgruntle your customers who use your site the most. $45 for 6 months and unlimited high red which I paid last time was good value. Maybe increase this by 10-20% as suggested above? Charging for each high res file is going to cause problems in my opinion. Many thanks for listening to your customers and taking our comments into account.

# 8 years ago
allthatjazz Member	I agree with moggers. Say if a customer changes their mind and wants to change something then you have to buy a whole new licence which would mean you wouldn't make any profit and would make a loss as the licences are so expensive per high res file.