Hello Alex,

I am having the exact same challenge as Richard. I purchased a download package with my main email account - Oyetola.oduyemi@yahoo.co.uk When I tried to create an account with the same email address, it says the email already has an account. I clicked on reset password, and still don't have the link almost an hour after.

I created this with another email just to seek help, I sent an SOS message to the contact address and it says it will take 24 hours to respond. I don't have 24 hours, I need this resolved urgently as I have placed an order and need to download the graphics like yesterday, so I can get delivery of the items tomorrow.

Please help!

Thank you,
Oyetola Oduyemi